Refund policy
Return & Refund Policy
Last updated: June 2026
At Artplater, all products are made to order specifically for each customer. Because of the custom nature of our products, we do not accept returns or exchanges for reasons such as selecting the wrong size, changing your mind, or personal preference.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of delivery at info@artplater.com.
To help us resolve the issue, please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
If your claim is approved, we may offer a replacement or a refund at our discretion.
Lost Orders
If your order has not arrived within a reasonable time after shipment, please contact us at info@artplater.com. We will investigate the shipment and provide an appropriate solution where applicable.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your financial institution to process and post the refund.
Non-Returnable Items
Because our products are custom-made, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Incorrect shipping information provided by the customer
- Minor color variations caused by differences in screen displays
Contact
For any questions regarding returns or refunds, please contact: